Accessibility – Young Visitor Information Centre
Accessibility at the Young Visitor Information Centre
Plan Your Visit with Confidence
Whether you’re visiting for the day or staying a little longer, the Young Visitor Information Centre is ready to assist. Friendly staff, local expertise and accessible facilities help ensure everyone can discover the best of the Hilltops Region no matter your age, mobility and ability.
Our Heritage Building
As a heritage-listed building, the Young Visitor Information Centre has some limitations when it comes to accessibility. We’re continuing to look for ways to improve and make the centre as welcoming as possible, while also preserving an important part of our town’s history.
Your Arrival
Find helpful information about parking, drop-off locations and accessing the Young Visitor Information Centre to help make your arrival as smooth as possible.
Young Visitor Information Centre Accessibility Map
Downloadable PDF
What You’ll Find Inside
Explore the accessibility features and services available at the Young Visitor Information Centre.
Mobility
- Accessible parking nearby
- Drop-off/pick-up area directly outside the main entrance (mind the kerb)
- Transport NSW public bus arrives twice a day
- Accessible unisex restroom with gentle slope leading to it
- Automatic doors for entrance
- Raised traction strips on small inclines
- Open rooms and pathways for easy maneuvering
- Seating available inside and some outside
Sensory
- On occasion, calming and quiet music played in reception
- Quiet zone in Burrangong Art Gallery, away from music and TV
- TV displaying Hilltops videos with audio and subtitles
- TV room’s seating also has a throw blanket and Young history books to read
- Pull-up banners featuring large, easy-to-read text about the building and the town’s history
- Minimal fragrances or air fresheners and no smoking or vaping zone both inside and out
Inclusive Customer Service
We’re committed to creating an inclusive experience for everyone who visits and continue to develop our knowledge and awareness of different communities and cultures. This includes:
- Staff who are First Aid Certified and have Working with Children Checks (WWCC)
- Aboriginal Cultural Awareness
- Culturally and Linguistically Diverse (CALD) Visitors
- LGBTQ+ Inclusive
- People with Disability
- Neurodivergent Visitors
- Seniors
- Carers and Support People
- People Experiencing Mental Health Challenges
- Pets and Support Animals Welcome
Communication
We understand that everyone communicates differently. Our team can adapt how information is shared and provide a range of communication options to help visitors access the information they need in a way that works for them.
- Printed maps and guides, with assistance available to explain information
- In the top right of our website, content is available in 13 translation options
- Accessibility information included on relevant website listings
- Brochures available by post
- Local advice on accessible attractions, accommodation and Council facilities
Have a question?
Our team is happy to help anytime during business hours. Give us a call or send us an email using the details on our contact page below.
